Return Policy and Refund Policy Overview
Our Promise to You: At INSBYR, we prioritize your satisfaction with every purchase. Recognizing that sometimes an item doesn't meet your expectations, we've crafted our return and refund policies to be clear, straightforward, and fair, adhering to Pinterest's merchant standards.
30-Day Return Guarantee
- Eligibility: Customers from the United States, Canada, or the European Economic Area (EEA) have 30 calendar days from the date of receipt to initiate a return for any reason.
- Process: To start a return, contact us at email@example.com or through our online return center. Items must be in their original condition: unworn, unwashed, and with all tags intact.
- No Restocking Fees: We ensure a smooth return process by not imposing any restocking fees.
- Return Shipping: Return shipping costs are the customer's responsibility. For security, we suggest a trackable shipping service to ensure your item safely reaches us.
Faulty Items Policy
- Action for Faulty Goods: If you receive an item that is not in perfect condition, we are committed to making it right.
- Reporting Faults: Immediately reach out to us with your name, order number, details of the product, a photo, and a description of the issue for a swift solution.
- Resolution: We will repair, replace, or refund any faulty items, respecting your legal rights.
- INSBYR reserves the right to reject returns suspected of fraud. Should your return be denied and you believe it to be an error, please contact us for further assistance.
Consumer Contracts Regulations
- Cancellation Rights: Customers in the US or EEA can cancel their contract with us within 30 days of receiving their order. Please notify us via email or postal service to initiate the cancellation.
- Refunds: You will receive a full refund following a valid return.
How to Return an Item
- Initiating a Return: Start your return via our online return center within 30 days of receiving your item. The return center will guide you through selecting your return method and shipping the item back to us.
- Cost & Tracking: Return shipping is the responsibility of the customer. All returns are fully tracked for your convenience.
Refund Processing Time
- It may take up to 14 days from receiving your return to process your refund, plus an additional 14 days for your bank to process the transaction.
- Store Credit: For purchases made with a gift card, store credit, or voucher, refunds will be issued as an INSBYR E-Gift Card.
- Direct exchanges are not offered by INSBYR. For a different item, please return your original purchase for a refund and place a new order.